Set up multiple Live Chat channels to handle various aspects of your business or website. Assign channels to specific needs, such as customer support or lead generation, or to particular areas of the site, like events or recruitment.
Personalize the Live Chat channel button and window with default colors and content to align with your company’s branding and voice.
Live Chat can be integrated into an TailorERP website easily, or it can be added to a third-party (non-TailorERP) website using an embeddable widget.
See the current website visitors and send them a customized chat request.
View a list of the latest pages and products a visitor has browsed to gain better insight into their needs and experience. You can also see how many times they have visited the site.
Review a comprehensive history of each Live Chat conversation, including transcripts, participants, dates, durations, ratings, and more.
Monitor conversation interaction rates, duration, success, and other metrics. Use various measures, such as ‘Session not Rated,’ ‘Is Visitor Anonymous,’ and ‘Visitor is Happy,’ to tailor the report to your needs.
Assess the participation and performance of Live Chat agents, including the number of conversations they handled, their response times, and the duration of each conversation.
Check customer ratings from Live Chat conversations along with any comments they provided. Access the conversation transcript with a single click.
Create customized, pre-configured substitutions that let users replace shortcuts with longer, well-crafted responses to common questions and comments.
Generate a lead in the CRM application using details from a conversation.
Generate a support ticket in the Helpdesk application using information from a conversation.
Search for existing tickets within the Helpdesk application.
Create a list of the most recent pages the visitor has viewed on the website, up to 15 pages.
Show an informative message outlining the possible entry types an operator can make.
Automatically exit the conversation. This command will not remove the customer from the conversation or end it automatically.
Set up multiple chatbots to address various needs.
Select from the following step-type options when creating a chatbot script:
Allow your chatbot to greet visitors or provide information.
Enable the chatbot to ask questions and offer a selection of possible responses.
Ask users to enter their email address and save the information for future use.
Request users to provide their phone number and save the information for future reference.
Transfer the conversation to an available live chat operator to continue the interaction.
Enable customers to provide information that will be saved in the chat transcripts.
Generate a lead in the CRM system, storing the conversation transcript for future reference.
Open a ticket in the Helpdesk system, where the conversation transcript will be saved.